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I ordered ASUS ROG Strix G15 G513QCHN126T laptop worth Rs.97990 but I received the model ASUS X543MA - GQ1015T laptop worth Rs.30990. As it was an open box delivery , the delivery executive should get the verification of the product from us and get the return immediately if we get any wrong product.

But even before we verify the product, DINESH C (your delivery agent) chose the option as "successfully delivered and verified". As he chose this option, even after we told him that it was the wrong product, he refused to take it back and told us that he is not responsible. Because of his mistake now we are unable to return the product as there is no other option for us to choose because of open box delivery. When we tried to call him, he blocked our phone number too.

We kept on calling the customer support of Flipkart but they are not trying to resolve my problem stating it as technical error even though it was delivery executive's mistake. We want to return the wrong product and get our refund immediately. If possible please file a complaint against DINESH C immediately.

He might have changed the product himself before delivering us and he could have done this intentionally so that we couldn't return the product to him immediately. Please look into this matter immediately.

User's recommendation: Please be careful with the delivery agent while getting any open box deliveries, otherwise you may have to suffer a lot like I do.

Monetary Loss: $97990.

Preferred solution: Full refund.

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