It never happened before as my order has been not delivered to me and without contacting or attempting to deliver my product has been cancelled. When I called the customer service they said the courier partner mentioned delivery boy went to deliver the product at my door but the door was locked.
It was fully lying irresponsible manner. They never tried to deliver the item. When i contacted the courier partner it was very bad experience.
there is no doubt your service is very good but your branch of ekart logistics which is in Lalganj Pratapgarh UP is very bad. The branch manager's behavior is very misleading .
He doesn't know the value of customer.
How to retain n help the customer it doesn't matter for him. I request you to action against him and please ensure that this type of issues will never happen again in future.
Location: Varanasi, Uttar Pradesh